Refund policy

RETURN AND EXCHANGE POLICY

Dear Customers,

Thank you for choosing API AQUATIC EXPERTS INDIA LLP Aquatic Experts India LLP for your shopping needs. We appreciate your trust in us. Please take a moment to review our return policy for a clear understanding of our processes.

Return Policy:

1. Eligibility for Returns:

• Take the Unboxing video (Mandatory). Without the Unboxing video, we can't help you with return/refunds (! Most Important!).
  - Returns will only be accepted under specific conditions, and approval is at the sole discretion of API AQUATIC EXPERTS INDIA LLP Aquatic Experts India LLP.
  - To be considered for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
  
  2. Non-Returnable Items:
  - Certain items are non-returnable, including Aquarium Tanks, Thermometer & Heaters,     Regulators.
  - Personalized or custom-made items cannot be returned unless there is a manufacturing defect or an error on our part.
  
  3. Return Approval Process:
  - To request a return, please contact our customer service team at 8896274274 within 1 days of receiving your order.
  - Provide your order number, a detailed explanation of the reason for the return, and any relevant photographs if applicable.
  - Approval for returns is at the sole discretion of API AQUATIC EXPERTS INDIA LLP Aquatic Experts India LLP, and we reserve the right to deny returns based on our assessment.
  
  4. Video Confirmation:
  - Prior to shipping, we conduct a video confirmation of the product to ensure accuracy and quality. 
  - A video of your product being packed will be shared with you before the item is dispatched. This ensures that the right product reaches you in perfect condition.
  
  5. Return Shipping:
  - Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
  - We recommend using a trackable shipping service to ensure the safe return of your item.
  
  6. Refund Process:
  - Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
  
  7. Exchanges:
  - We do not offer direct exchanges. If you need a different item, please place a new order and return the original item for a refund.
  
  8. Refund Exceptions:
  - In some cases, certain refunds may be subject to a restocking fee or may not be eligible for a full refund. This will be communicated to you during the return process. Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 14 days. In some cases, certain refunds may be subject to a restocking fee or may not be eligible for a full refund. We will communicate this to you during the return process. No restocking fee is applied for approved returns.
  
  Contact Us:
  If you have any questions or concerns about our return policy, please feel free to contact our customer service team at info@mayurdevaquascaper.com
  
  Thank you for choosing GSMAPI AQUATIC EXPERTS INDIA LLP. We appreciate your understanding and cooperation.
  
  Sincerely,
  API AQUATIC EXPERTS INDIA LLP Aquatic Experts India LLP